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Double digit growth by 3 of top 5 vendors as global tablet shipments hit 45 million units

By News Aggregator

By Zenobia Hedge

According to the latest research from Strategy Analytics, global tablet shipments grew 2% quarterly to reach 45 million units in Q3 2017. Apple maintained first position with 23 percent global tablet market share, while Samsung fell to 13% share.

Huawei was the star performer, with a continued run of 4 years of annual growth in tablet shipments. The new “Preliminary Global Tablet Shipments and Market Share: Q3 2017” report from Strategy Analytics’ Tablet & Touchscreen Strategies (TTS) service offers perspective on what is driving these results and how industry players can revitalise remaining soft spots in the market.

The full report with detailed market breakdown is available here.

Eric Smith, director – Tablets and Touchscreens said, “Global tablet shipments declined 5 percent annually from 46.9 million units in Q3 2016 to 44.6 million in Q3 2017, but grew 2% quarter on quarter from 43.7 million in Q2 2017. The global tablet market has reduced the high negative growth rates of the past couple of years and Apple just strung together two straight quarters of year-on-year growth.

Exhibit 1: Global tablet vendor shipments and market share in Q3 2017

During Q3 2017, Huawei and Amazon also kept up their pace of strong gains in their respective corners of the Android market, while Lenovo bounced back to positive growth with good footing in the Android and Windows segments. Windows tablet demand is experiencing a slump overall, compared to this time last year as consumer market pricing and marketing have failed to connect to consumers while enterprise demand is still swift for pricier 2-in-1 tablet form factors.”

Peter King, director – Devices Practice added, “Apple shipped 10.3 million Tablets worldwide in Q3 2017, rising an impressive 11% annually from 9.3 million in Q3 2016 and unit sales rose 25% year-over-year in Greater China and 39% in India.

Huawei maintained third position with 7% global tablet market share in Q3 2017, up from 5 percent in Q3 2016. Huawei continues to close in fast on Samsung, although the latter has just fewer than 13% market share in Q3 2017. If Huawei were able to penetrate the US market where it currently ships a single digit percentage of its total shipments, then it would become a major force in the tablet market.

Lenovo continued steady progress in the tablet market shipping 3 million units in Q3 2017; Lenovo is focusing on a higher-value product portfolio and de-emphasising lower-value offerings. Amazon reported record sales of its Fire tablets during the July Prime Day promotion early in Q3 2017. During the quarter, Amazon tablet shipments were 25% higher year-on-year at 2.5 million units. This resulted in Amazon’s market share rising 1.3 points during the same period to 5.6%.”

Tablet market dynamics by operating system

Apple iOS shipments (sell-in) came in above projections at 10.3 million iPads in Q3 2017, pushing its worldwide market share to 23% of the Tablet market. This represented an 11% increase annually but a 10% decline from last quarter’s high. Apple is pulling off a dual strategy of growing overall market share on […]

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Consumers say in-person service is essential to create the connected home

By Zenobia Hedge

CSG International, has announced results of its market survey The Future of the Digital Experience: Connected Service Edition. Through an independent research firm, CSG polled 2,000 consumers across five countries to learn how consumers will prefer to connect home automation and other smart devices that are part of the Internet of Things (IoT). The survey results indicate that although consumers will seek both online and in-person help sources, when it comes to connecting multiple smart devices in their homes, consumers will seek skilled, in-person help.

“Survey respondents have predicted that professional, technical resources will play a significant role in bridging the gap between consumers and the world of devices around us,” said Chad Dunavant, vice president of product management at CSG International.

“CSG’s Workforce Express enables a mobile workforce of 65,000 of the Pay TV industry’s field technicians who are already receiving service requests for smart devices such as TVs, phones and home security. There is a clear opportunity for Pay TV providers to evolve the skills of their field service technicians to capitalise on the growing consumer-based IoT market.”

Key insights from the survey include:

Most respondents expect to connect home security and monitoring systems (49%) and smart home automation devices such as remote light controls and door locks (48%) in the next three years.

Help is wanted to make both simple and complex connections. Consumers cited both online resources and in-person help as resources for device installations.

Respondents reported that they believe 67 %of consumers will be not at all confident to do complex installations on their own, and 44% believe that consumers will be only somewhat confident to complete even simple (single device) installs on their own.
84% of respondents believe that consumers will want help from a skilled technical resource to connect just two to five devices.

Chad Dunavant

A connected service provider needs a good app and a good reputation. When it comes to knowing that a technician is on their way, consumers expect a personal interaction will still be important.

74% prefer a phone call or text directly from the technician.
58% of respondents said that finding a reputable company to provide their technical help was their most important criteria – outweighing both on-demand access to help and the lowest cost option.

Consumers are open to help from Pay TV field technicians. According to survey results, consumers will seek in-person help to connect multiple devices in the home and are open to their Pay TV field technician as a source of technical expertise.

Existing Pay TV customers said that if their cable or satellite service technician could connect the smart home, 89% said they expect that consumers will be very likely to use the service and 87% held this belief for repair and troubleshooting issues.
Much like calling a taxi for nearly instant transportation, if professional technical help could be requested in the moment that installation or repair service was needed, 39% believe consumers will want on-demand installation or repair service ½ – ¾ of the time.

Countries polled included the U.S.A., Mexico, Brazil, Australia and Malaysia. All survey […]

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Consumers say in-person service is essential to create the connected home

By News Aggregator

By Zenobia Hedge

CSG International, has announced results of its market survey The Future of the Digital Experience: Connected Service Edition. Through an independent research firm, CSG polled 2,000 consumers across five countries to learn how consumers will prefer to connect home automation and other smart devices that are part of the Internet of Things (IoT). The survey results indicate that although consumers will seek both online and in-person help sources, when it comes to connecting multiple smart devices in their homes, consumers will seek skilled, in-person help.

“Survey respondents have predicted that professional, technical resources will play a significant role in bridging the gap between consumers and the world of devices around us,” said Chad Dunavant, vice president of product management at CSG International.

“CSG’s Workforce Express enables a mobile workforce of 65,000 of the Pay TV industry’s field technicians who are already receiving service requests for smart devices such as TVs, phones and home security. There is a clear opportunity for Pay TV providers to evolve the skills of their field service technicians to capitalise on the growing consumer-based IoT market.”

Key insights from the survey include:

Most respondents expect to connect home security and monitoring systems (49%) and smart home automation devices such as remote light controls and door locks (48%) in the next three years.

Help is wanted to make both simple and complex connections. Consumers cited both online resources and in-person help as resources for device installations.

Respondents reported that they believe 67 %of consumers will be not at all confident to do complex installations on their own, and 44% believe that consumers will be only somewhat confident to complete even simple (single device) installs on their own.
84% of respondents believe that consumers will want help from a skilled technical resource to connect just two to five devices.

Chad Dunavant

A connected service provider needs a good app and a good reputation. When it comes to knowing that a technician is on their way, consumers expect a personal interaction will still be important.

74% prefer a phone call or text directly from the technician.
58% of respondents said that finding a reputable company to provide their technical help was their most important criteria – outweighing both on-demand access to help and the lowest cost option.

Consumers are open to help from Pay TV field technicians. According to survey results, consumers will seek in-person help to connect multiple devices in the home and are open to their Pay TV field technician as a source of technical expertise.

Existing Pay TV customers said that if their cable or satellite service technician could connect the smart home, 89% said they expect that consumers will be very likely to use the service and 87% held this belief for repair and troubleshooting issues.
Much like calling a taxi for nearly instant transportation, if professional technical help could be requested in the moment that installation or repair service was needed, 39% believe consumers will want on-demand installation or repair service ½ – ¾ of the time.

Countries polled included the U.S.A., Mexico, Brazil, Australia and Malaysia. All survey […]

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The post Consumers say in-person service is essential to create the connected home appeared on IPv6.net.

Read more here:: IPv6 News Aggregator

One Identity research exposes major problem with employees snooping on the corporate network

By Sheetal Kumbhar

One Identity, a specialist in helping organisations get identity and access management (IAM) right, released new global research revealing that the overwhelming majority of employees are deliberately seeking out information they are not permitted to access, exposing a major “snooping” problem among workforce.

The survey, conducted by Dimensional Research, polled more than 900 IT security professionals on trends and challenges related to managing employee access to corporate data. Among key findings, a remarkable 92% of respondents report that employees at their organisations try to access information that is not necessary for their day-to-day work – with nearly one in four (23%) admitting this behavior happens frequently.

Most alarmingly, the report indicates that IT security professionals themselves are among the worst offenders of corporate data snooping. One in three respondents admit to having accessed sensitive information that is not necessary for their day-to-day work – indicating ongoing abuse of elevated rights attributed to the IT security role.

Other findings related to IT security professionals’ shocking snooping behavior include:

Company performance information is a hot commodity: More than one in three (36%) of IT pros admit to looking for or accessing sensitive information about their company’s performance, apart from what is required to do for their job.
IT security executives are the guiltiest by level:71% of executives admit to seeking out extraneous information, compared to 56% of non-manager-level IT security team members. Additionally, 45% of executives admit to snooping for or accessing sensitive company performance information specifically, compared to just 17% of non-manager team members.
The smaller the company, the bigger the snoop: 38% of IT security professionals at companies with 500-2,000 employees admit to looking for or accessing sensitive performance data, versus 29% of professionals at companies with more than 5,000 employees.
Workers in technology companies most likely to go on a sensitive information hunt: 44% of respondents working for technology companies admit to searching for sensitive company performance information, compared to 36% in financial services, 31% in manufacturing, and just 21% in healthcare.

John Milburn

“While insider threats tend to be non-malicious in intent, our research depicts a widespread, intrusive meddling from employees when it comes to information that falls outside their responsibility – and it could be that meddling that ends up putting their employers in hot water,” said John Milburn, president and general manager of One Identity.

“Without proper governance of access permissions and rights, organisations give employees free reign to move about the enterprise and access sensitive information like financial performance data, confidential customer documentation, or a CEO’s personal files. If that information winds up in the wrong hands, corporate data loss, customer data exposure or compliance violations are possible risks that could result in irreversible damage to the business’s reputation or financial standing.”

Managing snooping & other access-based threats

Results released today reinforce a general finding prevalent within One Identity’s Global State of IAM Study: Companies are not adhering to basic identity and access management (IAM) best practices. In the case of employee snooping, role-based access control and strict governance of rights and permissions can help prevent potential bad actors from accessing confidential or sensitive […]

The post One Identity research exposes major problem with employees snooping on the corporate network appeared first on IoT Now – How to run an IoT enabled business.

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One Identity research exposes major problem with employees snooping on the corporate network

By News Aggregator

By Sheetal Kumbhar

One Identity, a specialist in helping organisations get identity and access management (IAM) right, released new global research revealing that the overwhelming majority of employees are deliberately seeking out information they are not permitted to access, exposing a major “snooping” problem among workforce.

The survey, conducted by Dimensional Research, polled more than 900 IT security professionals on trends and challenges related to managing employee access to corporate data. Among key findings, a remarkable 92% of respondents report that employees at their organisations try to access information that is not necessary for their day-to-day work – with nearly one in four (23%) admitting this behavior happens frequently.

Most alarmingly, the report indicates that IT security professionals themselves are among the worst offenders of corporate data snooping. One in three respondents admit to having accessed sensitive information that is not necessary for their day-to-day work – indicating ongoing abuse of elevated rights attributed to the IT security role.

Other findings related to IT security professionals’ shocking snooping behavior include:

Company performance information is a hot commodity: More than one in three (36%) of IT pros admit to looking for or accessing sensitive information about their company’s performance, apart from what is required to do for their job.
IT security executives are the guiltiest by level:71% of executives admit to seeking out extraneous information, compared to 56% of non-manager-level IT security team members. Additionally, 45% of executives admit to snooping for or accessing sensitive company performance information specifically, compared to just 17% of non-manager team members.
The smaller the company, the bigger the snoop: 38% of IT security professionals at companies with 500-2,000 employees admit to looking for or accessing sensitive performance data, versus 29% of professionals at companies with more than 5,000 employees.
Workers in technology companies most likely to go on a sensitive information hunt: 44% of respondents working for technology companies admit to searching for sensitive company performance information, compared to 36% in financial services, 31% in manufacturing, and just 21% in healthcare.

John Milburn

“While insider threats tend to be non-malicious in intent, our research depicts a widespread, intrusive meddling from employees when it comes to information that falls outside their responsibility – and it could be that meddling that ends up putting their employers in hot water,” said John Milburn, president and general manager of One Identity.

“Without proper governance of access permissions and rights, organisations give employees free reign to move about the enterprise and access sensitive information like financial performance data, confidential customer documentation, or a CEO’s personal files. If that information winds up in the wrong hands, corporate data loss, customer data exposure or compliance violations are possible risks that could result in irreversible damage to the business’s reputation or financial standing.”

Managing snooping & other access-based threats

Results released today reinforce a general finding prevalent within One Identity’s Global State of IAM Study: Companies are not adhering to basic identity and access management (IAM) best practices. In the case of employee snooping, role-based access control and strict governance of rights and permissions can help prevent potential bad actors from accessing confidential or sensitive […]

The post One Identity research exposes major problem with employees snooping on the corporate network appeared first on IoT Now – How to run an IoT enabled business.

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The post One Identity research exposes major problem with employees snooping on the corporate network appeared on IPv6.net.

Read more here:: IPv6 News Aggregator

Thyssenkrupp extends predictive maintenance benefits of MAX solution to more than 40,000 customers

By News Aggregator

By Sheetal Kumbhar

As the challenges of urban mobility grow, thyssenkrupp continues to transform how it delivers service in the elevator industry, which transports over a billion people each day and is valued at US$44 billion/year(€37.26 billion/year).

After teaming up with Microsoft in 2015 to launch MAX, the first predictive maintenance solution for elevators enabled by Microsoft’s cloud platform Azure, thyssenkrupp has now connected more than 110,000 elevators with the IoT-based system, enabling the reduction in downtime for 41,369 customers across 48,340 sites. MAX collects and sends real-time data from connected elevators to the intelligent cloud, where the remaining lifetime of each elevator’s key components and systems are calculated, determining which parts will require maintenance and when.

Speaking at StartupCon 2017 in Cologne, thyssenkrupp Elevator CEO Andreas Schierenbeck says, “We developed MAX because we knew that elevator service could be done much better than the industry norm. With an estimated unavailability of 190 million hours worldwide each year, we felt that the uptime of the world’s 12+ million elevators could certainly be improved.

And now the benefits from MAX are real: reduction of downtime for our customers, reduced service intervention times for our technicians, and in some cases we have been able to solve a problem before the customer even knows there is one. With M2M learning, the benefits of MAX will just keep getting bigger and better.”

The over 110,000 connected units comprise approximately 10% of thyssenkrupp’s global maintenance portfolio. After starting out in North America and Europe, Asia has now joined the MAX network with over 8,000 connected units in South Korea. While expanding in these regions, thyssenkrupp is also focusing on rolling out the end-to-end process to go fully predictive and planning launches in additional countries – namely Brazil and Portugal.

Soon, MAX will also be offered for escalators and third-party elevators as well, ensuring customers can benefit from maximum uptime regardless of whether they use a thyssenkrupp elevator or not.

In combination with MAX, thyssenkrupp is steadily incorporating the use of Microsoft HoloLens in its field operations. Technicians are starting to work hands-free while on the job using the in-built Skype app in HoloLens devices, making remote calls to more experienced colleagues who can walk them through solutions and provide them with valuable on-site education. The result is significant savings in time and stress and improved customer service.

Joining Mr. Schierenbeck for a keynote presentation at StartupCon, Andre Kiehne, member of Microsoft Germany’s management board, says, “Our longstanding partnership with thyssenkrupp shows how sharing a vision and bringing together technology and expertise results in the revolution of an entire industry. The journey of thyssenkrupp is a role model – even beyond manufacturing – on how companies digitalise their businesses successfully.”

Building further on the advantages presented by cloud-connected technologies, thyssenkrupp is also working to improve its service logistics. Teaming up with Swiss-based start-up TeleRetail, it is initiating tests of driverless delivery robots to move spare parts from warehouses to job sites faster, more flexibly and with less impact on the environment.

The advantages: The delivery robots are just […]

The post Thyssenkrupp extends predictive maintenance benefits of MAX solution to more than 40,000 customers appeared first on IoT Now – How to run an IoT enabled business.

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The post Thyssenkrupp extends predictive maintenance benefits of MAX solution to more than 40,000 customers appeared on IPv6.net.

Read more here:: IPv6 News Aggregator

Thyssenkrupp extends predictive maintenance benefits of MAX solution to more than 40,000 customers

By Sheetal Kumbhar

As the challenges of urban mobility grow, thyssenkrupp continues to transform how it delivers service in the elevator industry, which transports over a billion people each day and is valued at US$44 billion/year(€37.26 billion/year).

After teaming up with Microsoft in 2015 to launch MAX, the first predictive maintenance solution for elevators enabled by Microsoft’s cloud platform Azure, thyssenkrupp has now connected more than 110,000 elevators with the IoT-based system, enabling the reduction in downtime for 41,369 customers across 48,340 sites. MAX collects and sends real-time data from connected elevators to the intelligent cloud, where the remaining lifetime of each elevator’s key components and systems are calculated, determining which parts will require maintenance and when.

Speaking at StartupCon 2017 in Cologne, thyssenkrupp Elevator CEO Andreas Schierenbeck says, “We developed MAX because we knew that elevator service could be done much better than the industry norm. With an estimated unavailability of 190 million hours worldwide each year, we felt that the uptime of the world’s 12+ million elevators could certainly be improved.

And now the benefits from MAX are real: reduction of downtime for our customers, reduced service intervention times for our technicians, and in some cases we have been able to solve a problem before the customer even knows there is one. With M2M learning, the benefits of MAX will just keep getting bigger and better.”

The over 110,000 connected units comprise approximately 10% of thyssenkrupp’s global maintenance portfolio. After starting out in North America and Europe, Asia has now joined the MAX network with over 8,000 connected units in South Korea. While expanding in these regions, thyssenkrupp is also focusing on rolling out the end-to-end process to go fully predictive and planning launches in additional countries – namely Brazil and Portugal.

Soon, MAX will also be offered for escalators and third-party elevators as well, ensuring customers can benefit from maximum uptime regardless of whether they use a thyssenkrupp elevator or not.

In combination with MAX, thyssenkrupp is steadily incorporating the use of Microsoft HoloLens in its field operations. Technicians are starting to work hands-free while on the job using the in-built Skype app in HoloLens devices, making remote calls to more experienced colleagues who can walk them through solutions and provide them with valuable on-site education. The result is significant savings in time and stress and improved customer service.

Joining Mr. Schierenbeck for a keynote presentation at StartupCon, Andre Kiehne, member of Microsoft Germany’s management board, says, “Our longstanding partnership with thyssenkrupp shows how sharing a vision and bringing together technology and expertise results in the revolution of an entire industry. The journey of thyssenkrupp is a role model – even beyond manufacturing – on how companies digitalise their businesses successfully.”

Building further on the advantages presented by cloud-connected technologies, thyssenkrupp is also working to improve its service logistics. Teaming up with Swiss-based start-up TeleRetail, it is initiating tests of driverless delivery robots to move spare parts from warehouses to job sites faster, more flexibly and with less impact on the environment.

The advantages: The delivery robots are just […]

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The Industrial Internet of Things: A boon for small and medium-sized manufacturers- Part 1

By Sheetal Kumbhar

Nothing new, but certainly still worthy of emphasis: smaller manufacturers represent an essential and dynamic component of the U.S. manufacturing industry. In 2015, according to the U.S. Census Bureau, about 98.5% (247,961) of the U.S. manufacturing firms had fewer than 500 employees (187,862 of those, or over 75% of the total, had fewer than 20!), and represented over 44% of the total manufacturing employment. In the same year, 96.4% of manufacturing exporters were small – and medium-sized companies that contributed 20.3% of the sector’s $798 billion (€675.33 billion) in exports.

Smaller manufacturers matter a great deal for the industrial sector

While, in general, small and medium-sized enterprises (SMEs) constitute a vital force in the economy in terms of job creation, innovation and role in exporting, smaller manufacturers in particular also are an indispensable link in the supply chain of larger manufacturing companies, says Mary Bunzel and Alain Louchez.

A 2015 eye opening report from the executive office of the president and the U.S. Department of Commerce on Supply Chain Innovation: Strengthening America’s small manufacturers is quite explicit in this regard (pp. 3-4): “dense networks of small- and medium-sized manufacturers increasingly power the engine of America’s supply chains.

For much of the 20th century, firms were likely to design and build their own products using internally produced parts and proprietary technologies developed by their own employees. In recent decades, such vertical integration has become less common, with many firms focusing instead on a few core competencies and outsourcing other stages of production to suppliers, sometimes thousands of suppliers.”

As a result, whatever happens regarding small- and medium-sized manufacturers (SMMs) matters a great deal for the health of the manufacturing sector, especially when it comes to the adoption of advanced technologies such as “Industrial Internet of Things” (IIoT) technologies.

The U.S. Smart Manufacturing Leadership Act

Many terms like “Industry 4.0” “digital manufacturing” and “digital transformation” are used around the world along with IIoT to refer to the insertion of automation and interconnection technologies in manufacturing. The related Bills introduced in March and July 2017 in the U.S. Congress (S.768 and H.R.3240: Smart Manufacturing Leadership Act) propose a useful definition for the purpose of this article:

“The term “smart manufacturing” means advanced technologies in information, automation, monitoring, computation, sensing, modeling, and networking that— A) digitally— (i) simulate manufacturing production lines; (ii) operate computer-controlled manufacturing equipment; (iii) monitor and communicate production line status; and(iv) manage and optimise energy productivity and cost throughout production;

Alain Louchez

(B) model, simulate, and optimise the energy efficiency of a factory building; (C) monitor and optimise building energy performance; (D) model, simulate, and optimise the design of energy efficient and sustainable products, including the use of digital prototyping and additive manufacturing to enhance product design; (E) connect manufactured products in networks to monitor and optimise the performance of the networks, including automated network operations; and (F) digitally connect the supply chain network.”

Recent reports such as MPI’s 2017 Internet of Things study on the production of smart devices and the implementation of embedded intelligence within plants, processes, and products of manufacturers around […]

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