dane smtp

Deploy360@IETF99, Day 5: Kdo se moc ptá, moc se dozví

By Kevin Meynell

There’s a couple of sessions of interest on the last day of IETF 99 before we say na shledanou to the City of a Hundred Spires.

Both sessions are running in parallel on the Friday morning starting at 09.30 CEST/UTC+2. ACME will continue to discuss the ACME specification, as well as the addition of CAA checking for compliance with CA/B Forum guidelines. There’s also new drafts specifying how to issue certificates for telephone numbers, how to issue certificates for VoIP service providers to Secure Telephony Identity, and ACME extensions to enable the issuance of short-term and automatically renewed certificates, certificates for e-mail recipients that want to use S/MIME, and certificates for use by TLS e-mail services.


NOTE: If you are unable to attend IETF 99 in person, there are multiple ways to participate remotely.


Alternatively you can check out LPWAN that’s working on enabling IPv6 connectivity with very low wireless transmission rates between battery-powered devices spread across multiple kilometres. This will be discussing five drafts related to IPv6 header fragmentation and compression, as well as ICMPv6 usage over LPWANs.

That brings this IETF to an end, so it’s goodbye from us in Prague. Many thanks for reading along this week… please do read our other IETF 99-related posts … and we’ll see you at IETF 100 on 12-17 November 2017 in Singapore!

Relevant Working Groups

Read more here:: www.internetsociety.org/deploy360/blog/feed/

Deploy360@IETF99, Day 5: Kdo se moc ptá, moc se dozví

By News Aggregator

By Kevin Meynell

There’s a couple of sessions of interest on the last day of IETF 99 before we say na shledanou to the City of a Hundred Spires.

Both sessions are running in parallel on the Friday morning starting at 09.30 CEST/UTC+2. ACME will continue to discuss the ACME specification, as well as the addition of CAA checking for compliance with CA/B Forum guidelines. There’s also new drafts specifying how to issue certificates for telephone numbers, how to issue certificates for VoIP service providers to Secure Telephony Identity, and ACME extensions to enable the issuance of short-term and automatically renewed certificates, certificates for e-mail recipients that want to use S/MIME, and certificates for use by TLS e-mail services.


NOTE: If you are unable to attend IETF 99 in person, there are multiple ways to participate remotely.


Alternatively you can check out LPWAN that’s working on enabling IPv6 connectivity with very low wireless transmission rates between battery-powered devices spread across multiple kilometres. This will be discussing five drafts related to IPv6 header fragmentation and compression, as well as ICMPv6 usage over LPWANs.

That brings this IETF to an end, so it’s goodbye from us in Prague. Many thanks for reading along this week… please do read our other IETF 99-related posts … and we’ll see you at IETF 100 on 12-17 November 2017 in Singapore!

Relevant Working Groups

Read more here:: www.internetsociety.org/deploy360/blog/feed/

The post Deploy360@IETF99, Day 5: Kdo se moc ptá, moc se dozví appeared on IPv6.net.

Read more here:: IPv6 News Aggregator

Deploy360@IETF99, Day 4: IoT, IPv6, DNSSEC & TLS

By Kevin Meynell

Thursday at IETF 99 in Prague is a mixture of overflow sessions, the Internet-of-Things, and encryption. Each day we’re bringing you blog posts pointing out what Deploy360 will be focusing on.

Our day doesn’t actually start until 13.30 CEST/UTC+2, with the second part of V6OPS. This will continue discussing the ten drafts from whichever point it left them on Tuesday morning (see our Day 2 post for more information).

If you have V6OPS fatigue, then alternatively check out ROLL. This focuses on routing for the Internet-of-Things and has six drafts up for discussion.


NOTE: If you are unable to attend IETF 99 in person, there are multiple ways to participate remotely.


The second afternoon session at 15.50 CEST/UTC+2 features IPWAVE. This will be discussing two drafts on transmitting IPv6 over over IEEE 802.11-OCB in Vehicle-to-Internet and Vehicle-to-Infrastructure networks, and on a problem statement for IP Wireless Access in Vehicular Environments. A further draft summarises a survey on IP-based Vehicular Networking for Intelligent Transportation Systems.

There’s two working groups during the evening session starting at 18.10 CEST/UTC+2. UTA is discussing three drafts related to the compulsory use of TLS for SMTP, an interesting one proposing to obsolete clear text transfer for e-mail, and one proposing an SMTP service extension.

Finally, there’s the second part of DNSOP. There appears to be just the one DNSSEC-related draft in this session, on algorithm negotiation.

For more background, please read the Rough Guide to IETF 99 from Olaf, Dan, Andrei, Mat, Karen and myself.

Relevant Working Groups

Read more here:: www.internetsociety.org/deploy360/blog/feed/

Deploy360@IETF99, Day 4: IoT, IPv6, DNSSEC & TLS

By News Aggregator

By Kevin Meynell

Thursday at IETF 99 in Prague is a mixture of overflow sessions, the Internet-of-Things, and encryption. Each day we’re bringing you blog posts pointing out what Deploy360 will be focusing on.

Our day doesn’t actually start until 13.30 CEST/UTC+2, with the second part of V6OPS. This will continue discussing the ten drafts from whichever point it left them on Tuesday morning (see our Day 2 post for more information).

If you have V6OPS fatigue, then alternatively check out ROLL. This focuses on routing for the Internet-of-Things and has six drafts up for discussion.


NOTE: If you are unable to attend IETF 99 in person, there are multiple ways to participate remotely.


The second afternoon session at 15.50 CEST/UTC+2 features IPWAVE. This will be discussing two drafts on transmitting IPv6 over over IEEE 802.11-OCB in Vehicle-to-Internet and Vehicle-to-Infrastructure networks, and on a problem statement for IP Wireless Access in Vehicular Environments. A further draft summarises a survey on IP-based Vehicular Networking for Intelligent Transportation Systems.

There’s two working groups during the evening session starting at 18.10 CEST/UTC+2. UTA is discussing three drafts related to the compulsory use of TLS for SMTP, an interesting one proposing to obsolete clear text transfer for e-mail, and one proposing an SMTP service extension.

Finally, there’s the second part of DNSOP. There appears to be just the one DNSSEC-related draft in this session, on algorithm negotiation.

For more background, please read the Rough Guide to IETF 99 from Olaf, Dan, Andrei, Mat, Karen and myself.

Relevant Working Groups

Read more here:: www.internetsociety.org/deploy360/blog/feed/

The post Deploy360@IETF99, Day 4: IoT, IPv6, DNSSEC & TLS appeared on IPv6.net.

Read more here:: IPv6 News Aggregator

Internet Trends Report: Five ITSM Takeaways

By News Aggregator

By Industry Perspectives

Aparna TA is a Product Analyst for ManageEngine.

There’s an interesting time ahead for ITSM as it moves into the cloud and evolves to support a mobile workforce. Help desks will have to adapt as end users’ expectations of ITSM solutions start to mirror those of consumer applications.

Every year, Mary Meeker, a partner at venture capitalist firm Kleiner Perkins Caufield & Byers, produces a report on global internet trends. And this year’s narrative, like all others, is extremely sought out by technology companies and enthusiasts. This highly anticipated report sets the stage for the next big thing and sheds light on consumer technology adoption.

This year it covers a wide range of topics — from the increasing measurability of online advertising and the growing internet base in China to technological advancements in healthcare services. While the report doesn’t explicitly talk about the impact of global trends on ITSM, it leaves a lot of breadcrumbs that set expectations for the future of the ITSM industry. Here are a few things that might be relevant to IT service management.

  1. Mobile is driving the consumerization of enterprise IT – People spent more than twice as much time on mobile, desktop and other connected devices in 2016 than they did in 2008. As the wall between personal life and work wears down, customer expectations on an enterprise level are mirroring those of consumer apps.

IT service desk vendors are starting to adopt a mobile-first strategy to stay relevant to the mobile workforce. The ability to put a service desk in the palms of end users helps to drastically increase self-service adoption and improve user satisfaction.

  1. The cloud is accelerating change across enterprises – Cloud adoption has increased to new heights and is creating opportunities for new methods of software delivery such as APIs, microservices, elastic databases, etc. The shift from costlier perpetual licenses to cheaper subscription models has contributed to the rapid increase in cloud adoption, as the time and cost of setting up a cloud infrastructure are minimized.

As customers start to move toward a cloud-only IT infrastructure, SaaS has become a de facto model for many new vendors. With simple integrations, ITSM will be able to adopt newer technologies more quickly now than ever. The cloud also provides mobility and has the potential to take service desk operations beyond four walls to remote locations across the globe.

  1. Rising security concerns dictating the need for more compliance – As enterprises adopt cloud infrastructure, they are more wary about their applications’ security and compliance. The increased adoption of public and private clouds has led to an exponential increase in the severity of malicious threats.

Cloud vendors are warming up to new data protection and security policies, especially after the EU’s announcement of the General Data Protection Regulation (GDPR). This illustrates the greater need for the ITSM community and cloud vendors to work together to keep vulnerabilities at bay.

  1. Gaming can help optimize learning and engagement – There are about 2.6 billion gamers now compared to just 100 million in 1997, and gaming is still evolving. Gaming provides an intuitive interface to learn, and many organizations now use gamification to provide an engaging learning platform.

Many help desks have already implemented gamification in their tools to increase IT technician productivity. This can also be used to align IT technician’s day-to-day activities to business goals, thus creating a sense of accomplishment. Gaming can also be used to help end users adopt self-service portals and IT service desks faster.

  1. Social media can provide an opportunity to improve customer service – In a survey by Ovum, more than 60 percent of organizations expressed the need to provide easier access to online support channels. The growth of new tools like APIs and browser extensions has paved the way for innovative service delivery models which integrate enterprise applications (such as help desks) with consumer applications, including social media. Many companies are actively using social media as a channel to address customer concerns and resolve issues.

Many help desks have built-in integrations with social channels that automatically convert tweets or posts into tickets, thus utilizing popular social channels to widen the reach of online support. Social media channels provide a unique opportunity to go the extra mile to delight customers while gaining trust and brand equity.

These are just some of the key internet trends that coincide or overlap with the trajectory of ITSM and related technologies. While this report focuses on major internet trends, there are several technologies like AI, machine learning, analytics and IoT that are expected to be big game changers in the future of ITSM.

Opinions expressed in the article above do not necessarily reflect the opinions of Data Center Knowledge and Penton.

Industry Perspectives is a content channel at Data Center Knowledge highlighting thought leadership in the data center arena. See our guidelines and submission process for information on participating. View previously published Industry Perspectives in our Knowledge Library.

Read more here:: datacenterknowledge.com/feed/

The post Internet Trends Report: Five ITSM Takeaways appeared on IPv6.net.

Read more here:: IPv6 News Aggregator

Internet Trends Report: Five ITSM Takeaways

By Industry Perspectives

Aparna TA is a Product Analyst for ManageEngine.

There’s an interesting time ahead for ITSM as it moves into the cloud and evolves to support a mobile workforce. Help desks will have to adapt as end users’ expectations of ITSM solutions start to mirror those of consumer applications.

Every year, Mary Meeker, a partner at venture capitalist firm Kleiner Perkins Caufield & Byers, produces a report on global internet trends. And this year’s narrative, like all others, is extremely sought out by technology companies and enthusiasts. This highly anticipated report sets the stage for the next big thing and sheds light on consumer technology adoption.

This year it covers a wide range of topics — from the increasing measurability of online advertising and the growing internet base in China to technological advancements in healthcare services. While the report doesn’t explicitly talk about the impact of global trends on ITSM, it leaves a lot of breadcrumbs that set expectations for the future of the ITSM industry. Here are a few things that might be relevant to IT service management.

  1. Mobile is driving the consumerization of enterprise IT – People spent more than twice as much time on mobile, desktop and other connected devices in 2016 than they did in 2008. As the wall between personal life and work wears down, customer expectations on an enterprise level are mirroring those of consumer apps.

IT service desk vendors are starting to adopt a mobile-first strategy to stay relevant to the mobile workforce. The ability to put a service desk in the palms of end users helps to drastically increase self-service adoption and improve user satisfaction.

  1. The cloud is accelerating change across enterprises – Cloud adoption has increased to new heights and is creating opportunities for new methods of software delivery such as APIs, microservices, elastic databases, etc. The shift from costlier perpetual licenses to cheaper subscription models has contributed to the rapid increase in cloud adoption, as the time and cost of setting up a cloud infrastructure are minimized.

As customers start to move toward a cloud-only IT infrastructure, SaaS has become a de facto model for many new vendors. With simple integrations, ITSM will be able to adopt newer technologies more quickly now than ever. The cloud also provides mobility and has the potential to take service desk operations beyond four walls to remote locations across the globe.

  1. Rising security concerns dictating the need for more compliance – As enterprises adopt cloud infrastructure, they are more wary about their applications’ security and compliance. The increased adoption of public and private clouds has led to an exponential increase in the severity of malicious threats.

Cloud vendors are warming up to new data protection and security policies, especially after the EU’s announcement of the General Data Protection Regulation (GDPR). This illustrates the greater need for the ITSM community and cloud vendors to work together to keep vulnerabilities at bay.

  1. Gaming can help optimize learning and engagement – There are about 2.6 billion gamers now compared to just 100 million in 1997, and gaming is still evolving. Gaming provides an intuitive interface to learn, and many organizations now use gamification to provide an engaging learning platform.

Many help desks have already implemented gamification in their tools to increase IT technician productivity. This can also be used to align IT technician’s day-to-day activities to business goals, thus creating a sense of accomplishment. Gaming can also be used to help end users adopt self-service portals and IT service desks faster.

  1. Social media can provide an opportunity to improve customer service – In a survey by Ovum, more than 60 percent of organizations expressed the need to provide easier access to online support channels. The growth of new tools like APIs and browser extensions has paved the way for innovative service delivery models which integrate enterprise applications (such as help desks) with consumer applications, including social media. Many companies are actively using social media as a channel to address customer concerns and resolve issues.

Many help desks have built-in integrations with social channels that automatically convert tweets or posts into tickets, thus utilizing popular social channels to widen the reach of online support. Social media channels provide a unique opportunity to go the extra mile to delight customers while gaining trust and brand equity.

These are just some of the key internet trends that coincide or overlap with the trajectory of ITSM and related technologies. While this report focuses on major internet trends, there are several technologies like AI, machine learning, analytics and IoT that are expected to be big game changers in the future of ITSM.

Opinions expressed in the article above do not necessarily reflect the opinions of Data Center Knowledge and Penton.

Industry Perspectives is a content channel at Data Center Knowledge highlighting thought leadership in the data center arena. See our guidelines and submission process for information on participating. View previously published Industry Perspectives in our Knowledge Library.

Read more here:: datacenterknowledge.com/feed/

Life Lessons: Achilles Rupf, CEO of Naka Mobile

By Sheetal Kumbhar

Achilles Rupf, CEO of Naka Mobile, says that if you have self believe and willing to learn from your mistakes, nothing will stop you. What job did you want when you grew up? I always wanted to be a pilot! Being in charge of my company isn’t too bad either though. 2. If you had one […]

The post Life Lessons: Achilles Rupf, CEO of Naka Mobile appeared first on IoT Now – How to run an IoT enabled business.

Read more here:: www.m2mnow.biz/feed/

Life Lessons: Achilles Rupf, CEO of Naka Mobile

By News Aggregator

By Sheetal Kumbhar

Achilles Rupf, CEO of Naka Mobile, says that if you have self believe and willing to learn from your mistakes, nothing will stop you. What job did you want when you grew up? I always wanted to be a pilot! Being in charge of my company isn’t too bad either though. 2. If you had one […]

The post Life Lessons: Achilles Rupf, CEO of Naka Mobile appeared first on IoT Now – How to run an IoT enabled business.

Read more here:: www.m2mnow.biz/feed/

The post Life Lessons: Achilles Rupf, CEO of Naka Mobile appeared on IPv6.net.

Read more here:: IPv6 News Aggregator

Deploy360@IETF99, Day 2: IoT, IPv6, DNSSEC, DPRIV & TLS

By Kevin Meynell

Tuesday is another hectic day at IETF 99 in Prague with a lot of relevant sessions for us. Each day we’re bringing you blog posts pointing out what Deploy360 will be focusing on.

The morning starts at 09.30 CEST/UTC+2 with a very full V6OPS meeting (which continues on Thursday afternoon). There’s a couple of deployment case studies up first – on turning IPv4 off in the Microsoft enterprise network, followed by some experiences of using dual-stacked websites with Happy Eyeballs – before a presentation on the current status of IPv6 deployment.

There are ten drafts being discussed, including requirements for IPv6 routers that aims to document a set of IPv6 requirements for routers, switches and middle boxes based on design and architectural experiences; specifying requirements for zero-configuration IPv6 CPEs; and using conditional router advertisements for connecting an enterprise network to multiple ISPs using address space assigned by an ISP. Version 2 of Happy Eyeballs is also being proposed, tweaking the algorithm whereby a dual-stack host tries to establish connections with both IPv4 and IPv6; and there’s an interesting draft proposing deployment of IPv6-only Wi-Fi at IETF meetings.


NOTE: If you are unable to attend IETF 99 in person, there are multiple ways to participate remotely.


Running in parallel is DPRIVE, which will be discussing the DNS over the QUIC protocol, measuring the usage of DNS-over-TLS, as well as next steps. At the same time, PERC will be discussing a draft related to DTLS tunnelling.

First up in the afternoon at 13.30 CEST/UTC+2 is T2TRG which is reviewing the outcome of the Workshop on IoT Semantic/Hypermedia Interoperability (WISHI), and will discuss what its future activities and deliverables should be.

In the late afternoon session starting at 15.50 CEST/UTC+2, there’s DNSOP (which continues on Thursday afternoon). There doesn’t look to be much DNSSEC-wise on the agenda today, although there is a draft to enhance the automatic updating of DNSSEC trust anchor process (as specified in RFC 5011).

Also running in parallel is CFRG, which discusses and reviews cryptographic mechanisms for network security. There are five drafts being discussed, including on the transition from classical to post-quantum cryptography. In addition, there are two proposals for new cryptographic techniques.

If you’re interested in the Internet-of-Things, then you can also check-out 6LO. This group focuses on facilitating IPv6 connectivity over node networks with limited power, memory and processing resources, and will be discussing drafts on Neighbour Discovery, IPv6 over low-power Bluetooth mesh networks, and transmission of IPv6 over electrical power lines.

For more background, please read the Rough Guide to IETF 99 from Olaf, Dan, Andrei, Mat, Karen and myself.

Relevant Working Groups

Read more here:: www.internetsociety.org/deploy360/blog/feed/

Deploy360@IETF99, Day 2: IoT, IPv6, DNSSEC, DPRIV & TLS

By News Aggregator

By Kevin Meynell

Tuesday is another hectic day at IETF 99 in Prague with a lot of relevant sessions for us. Each day we’re bringing you blog posts pointing out what Deploy360 will be focusing on.

The morning starts at 09.30 CEST/UTC+2 with a very full V6OPS meeting (which continues on Thursday afternoon). There’s a couple of deployment case studies up first – on turning IPv4 off in the Microsoft enterprise network, followed by some experiences of using dual-stacked websites with Happy Eyeballs – before a presentation on the current status of IPv6 deployment.

There are ten drafts being discussed, including requirements for IPv6 routers that aims to document a set of IPv6 requirements for routers, switches and middle boxes based on design and architectural experiences; specifying requirements for zero-configuration IPv6 CPEs; and using conditional router advertisements for connecting an enterprise network to multiple ISPs using address space assigned by an ISP. Version 2 of Happy Eyeballs is also being proposed, tweaking the algorithm whereby a dual-stack host tries to establish connections with both IPv4 and IPv6; and there’s an interesting draft proposing deployment of IPv6-only Wi-Fi at IETF meetings.


NOTE: If you are unable to attend IETF 99 in person, there are multiple ways to participate remotely.


Running in parallel is DPRIVE, which will be discussing the DNS over the QUIC protocol, measuring the usage of DNS-over-TLS, as well as next steps. At the same time, PERC will be discussing a draft related to DTLS tunnelling.

First up in the afternoon at 13.30 CEST/UTC+2 is T2TRG which is reviewing the outcome of the Workshop on IoT Semantic/Hypermedia Interoperability (WISHI), and will discuss what its future activities and deliverables should be.

In the late afternoon session starting at 15.50 CEST/UTC+2, there’s DNSOP (which continues on Thursday afternoon). There doesn’t look to be much DNSSEC-wise on the agenda today, although there is a draft to enhance the automatic updating of DNSSEC trust anchor process (as specified in RFC 5011).

Also running in parallel is CFRG, which discusses and reviews cryptographic mechanisms for network security. There are five drafts being discussed, including on the transition from classical to post-quantum cryptography. In addition, there are two proposals for new cryptographic techniques.

If you’re interested in the Internet-of-Things, then you can also check-out 6LO. This group focuses on facilitating IPv6 connectivity over node networks with limited power, memory and processing resources, and will be discussing drafts on Neighbour Discovery, IPv6 over low-power Bluetooth mesh networks, and transmission of IPv6 over electrical power lines.

For more background, please read the Rough Guide to IETF 99 from Olaf, Dan, Andrei, Mat, Karen and myself.

Relevant Working Groups

Read more here:: www.internetsociety.org/deploy360/blog/feed/

The post Deploy360@IETF99, Day 2: IoT, IPv6, DNSSEC, DPRIV & TLS appeared on IPv6.net.

Read more here:: IPv6 News Aggregator