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Thyssenkrupp extends predictive maintenance benefits of MAX solution to more than 40,000 customers

By Sheetal Kumbhar

As the challenges of urban mobility grow, thyssenkrupp continues to transform how it delivers service in the elevator industry, which transports over a billion people each day and is valued at US$44 billion/year(€37.26 billion/year).

After teaming up with Microsoft in 2015 to launch MAX, the first predictive maintenance solution for elevators enabled by Microsoft’s cloud platform Azure, thyssenkrupp has now connected more than 110,000 elevators with the IoT-based system, enabling the reduction in downtime for 41,369 customers across 48,340 sites. MAX collects and sends real-time data from connected elevators to the intelligent cloud, where the remaining lifetime of each elevator’s key components and systems are calculated, determining which parts will require maintenance and when.

Speaking at StartupCon 2017 in Cologne, thyssenkrupp Elevator CEO Andreas Schierenbeck says, “We developed MAX because we knew that elevator service could be done much better than the industry norm. With an estimated unavailability of 190 million hours worldwide each year, we felt that the uptime of the world’s 12+ million elevators could certainly be improved.

And now the benefits from MAX are real: reduction of downtime for our customers, reduced service intervention times for our technicians, and in some cases we have been able to solve a problem before the customer even knows there is one. With M2M learning, the benefits of MAX will just keep getting bigger and better.”

The over 110,000 connected units comprise approximately 10% of thyssenkrupp’s global maintenance portfolio. After starting out in North America and Europe, Asia has now joined the MAX network with over 8,000 connected units in South Korea. While expanding in these regions, thyssenkrupp is also focusing on rolling out the end-to-end process to go fully predictive and planning launches in additional countries – namely Brazil and Portugal.

Soon, MAX will also be offered for escalators and third-party elevators as well, ensuring customers can benefit from maximum uptime regardless of whether they use a thyssenkrupp elevator or not.

In combination with MAX, thyssenkrupp is steadily incorporating the use of Microsoft HoloLens in its field operations. Technicians are starting to work hands-free while on the job using the in-built Skype app in HoloLens devices, making remote calls to more experienced colleagues who can walk them through solutions and provide them with valuable on-site education. The result is significant savings in time and stress and improved customer service.

Joining Mr. Schierenbeck for a keynote presentation at StartupCon, Andre Kiehne, member of Microsoft Germany’s management board, says, “Our longstanding partnership with thyssenkrupp shows how sharing a vision and bringing together technology and expertise results in the revolution of an entire industry. The journey of thyssenkrupp is a role model – even beyond manufacturing – on how companies digitalise their businesses successfully.”

Building further on the advantages presented by cloud-connected technologies, thyssenkrupp is also working to improve its service logistics. Teaming up with Swiss-based start-up TeleRetail, it is initiating tests of driverless delivery robots to move spare parts from warehouses to job sites faster, more flexibly and with less impact on the environment.

The advantages: The delivery robots are just […]

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IPv6 Train the Trainer

Did you ever attend one of our Basic or Advanced IPv6 Training courses? There’s a good chance you did. In 2016, we organised 48 face-to-face IPv6 training courses, almost one every week. Every week, we receive requests for more IPv6 training courses in our region. The demand is high and the capacity of our training team is limited.

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Global IoT security market to grow at an impressive CAGR of 48% through 2021, says Technavio

By Sheetal Kumbhar

According to the latest market study released by Technavio, the global Internet of Things (IoT) security market is expected to grow at a CAGR of close to 48% during the forecast period. This research report titled ‘Global Internet Of Things Security Market 2017-2021′ provides an in-depth analysis of the market in terms of revenue and […]

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Global IoT Security Market to Grow at an Impressive CAGR of 48% Through 2021

By A.R. Guess

by Angela Guess A new press release reports, “According to the latest market study released by Technavio, the global internet of things (IOT) security market is expected to grow at a CAGR of close to 48% during the forecast period. This research report titled ‘Global Internet Of Things Security Market 2017-2021′ provides an in-depth analysis […]

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Global Internet of Things Security Market to Grow at an Impressive CAGR of 48% Through 2021

By IoT – Internet of Things

A new research report by Technavio titled ‘Global Internet Of Things Security Market 2017-2021′ provides an in-depth analysis of the market in terms of revenue and emerging market trends. This report also includes an up to date analysis and forecasts for various market segments and all geographical regions.

The market research analysis categorizes the global IOT security market into three major segments by network security components. They are:

  • Hardware
  • Software
  • Services

Global IoT security market by hardware

The global IoT security market by hardware is expected to grow at a CAGR of close to 45%. IoT systems tend to have a long product deployment and usage lifecycle. The major priorities for IoT systems, especially for industrial sectors, are safety, reliability, productivity, and efficiency. The industrial sector is vulnerable to several threats, and a software-based system alone does not provide adequate protection to the IoT systems used in the enterprises. For instance, in December 2015, the power grid in Ukraine was hacked, which affected over 200,000 people.

According to Amit Sharma, a lead analyst at Technavio for enterprise application research, “Governments and organizations are careful about carrying out any modifications or software patches in the deployed IoT system. Therefore, to maintain and address all security concerns in the sector, both software and hardware security chips should be used.”

Global IoT security market by software

The global IoT security market by software is expected to grow at a CAGR of close to 49%. Security software enhances and automates the network monitoring process and can be easily integrated with IoT applications, resulting in the high adoption of the software among end-users, especially in the automotive and healthcare sectors. IoT security software monitors the network for possible incidences of malware attacks and automates IDP to block the intrusion of malicious codes.

Global IoT security market by services

The global IoT security market by services is expected to grow at an impressive CAGR of more than 52%. This is because the initial investment required by organizations to support IoT security infrastructure is low when compared to those of hardware and software security components. In addition, cloud-based services allow organizations to focus on their core competencies as the service providers monitor the security infrastructure. These services do not involve upgrade and replacement costs. Therefore, the adoption of IoT security services will increase among SMEs, resulting in the growth of the market share.

“The major advantages of IoT security services are minimal capital investment, use of existing equipment, and management of the entire security system via a single web-based system,” says Amit.

The top vendors highlighted by Technavio’s ICT market research analysts in this report are:

  • Cisco
  • Wurldtech Security Technologies
  • IBM
  • Infineon Technologies
  • Intel
  • Symantec

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